ALL PRICES ARE IN US DOLLARS.
Canadian customers, your credit card provider will automatically convert your payment into CDN at the day’s exchange rate on your credit card bill or check out our Canadian site at store.concept1.ca.
We accept the following forms of payment : Visa or Mastercard.
CONCEPT ONE INC. SHIPS EXCLUSIVELY WITHIN CANADA AND CONTINENTAL USA.
All orders can only be shipped to the billing address of your credit card. This is for your own protection.
Typically this address is your home address.
For USA customers, when shipping with UPS all brokerage/duty charges are prepaid by Concept One Inc. You will not be required to make any further payments to the freight forwarder. Occasionally USA Customs will request your Business ID or receiver's Social Security Number from UPS. If this is the case we will contact you so that we can forward this info to UPS. If the info is not supplied the shipment will be denied entry into USA and will be returned to us. We can refund the price of the product however you will be responsible for the shipping cost to and from the border. Simply put, if you supply the required info when required your order will clear customs and arrive at your location without issue.
NOTE : We ship orders out as quickly as possible, typically within 1-3 days due to large volumes during busy season. This includes EXPRESS & PRIORITY shipments.
You can track your orders at:
DAMAGES / SHORTAGES
Although very infrequent, if your order is missing a product, or if you receive a damaged item or damaged package it must be reported to the shipping company immediately, and to Concept One Inc. immediately. YOU MUST NOTIFY US WITHIN 24hrs OF RECEIVING YOUR PACKAGE.
This will allow us to remedy the problem for you by submitting a damages claim.
You must take clear photos of the product and packaging and email them to Concept One Inc.
You must keep all packaging materials, boxes, paper, bubble wrap etc.
RETURNS ARE ACCEPTED WITHIN 15 DAYS OF PURCHASE DATE. The purchase date is printed on your receipt.
If there is a problem with any of your products please contact us immediately.
If you need to return a product please call first to obtain a return authorization number (RAN). We will not accept any returns under any circumstances without a RAN.
After obtaining a RAN, your return must be shipping back securely packaged in a box labeled on the outside “CANADIAN PRODUCT RETURN – RAN # ___”. Return shipping costs are the responsibility of the customer.
All returned products will be charged a 20% restocking fee, and $5.00 - $10.00 reboxing fee when applicable. No exceptions. Shipping costs are not refundable under any circumstance.
THE FOLLOWING PRODUCTS ARE NOT RETURNABLE :
Special Order Items.
Electrical Items of any kind.
Items on sale, or discounted products.
Fiberglass parts. Carbon Fiber Parts.
Body parts : Example : bumpers, hoods, side skirts, fenders.
Parts that have been installed.
Concept One Inc. supports warranties offered by a product’s manufacturer, assuming the following conditions :
Warranties never include reimbursement for labor time, damage to other components, travel time, or shipping cost.
Warranties are only valid to the original purchaser of the product, with original copy of the invoice supplied upon purchase.
We do not offer warranty of any sort for items purchased on sale. Only items purchased at regular price quality for warranty.