ALL PRICES ARE IN US DOLLARS.
Canadian customers, your credit card provider will automatically convert your payment into CDN at the day’s exchange rate on your credit card bill or check out our Canadian site at store.concept1.ca.
We accept the following forms of payment : Visa or Mastercard.
CONCEPT ONE INC. SHIPS EXCLUSIVELY WITHIN CANADA AND CONTINENTAL USA.
All orders can only be shipped to the billing address of your credit card. This is for your own protection.
Typically this address is your home address.
We ship by Fedex and also Canada Post / USPS. Each service is not available to all locations. During checkout you can choose from the available shipping methods. For USA customers, when shipping with Fedex all brokerage/duty charges are prepaid by Concept One Inc. You will not be required to make any further payments to the shipper.
NOTE : We ship orders out as quickly as possible, typically within 1-3 days due to large volumes during busy season. This includes EXPRESS & PRIORITY shipments.
You can track your orders at:
IN STORE PICKUP POLICY
Most items will be ready for pickup within two hours of the time the order was placed. Specific items may take longer due to inventory and/or availability. Please wait for your in-store order pick up notification e-mail before visitng the store for order pickup. Please note if you would like to pick up on Saturday, your order must be placed Friday before 3pm. We are open 10am - 2pm on Saturday, except for long weekends, on which we are closed. Please confirm our store hours on our "Contact Us" page before visiting us.
Please bring with you: A piece of government-issued photo ID, the credit card used, and the in-store order pickup notification e-mail. For your protection, the person listed on the order must match the credit card used, and is the only person eligible to pick up the order. Your order will be available for in-store pick up for seven (7) days from the date the order is ready. If your order has not been picked up within 7 days, it will be cancelled and refunded. Orders that are not picked up are subject to a 10% restocking fee, deducted from the refund of the transaction.
We hope you are completely satisfied with your order, but if you need to cancel any items(s), let us know. For your convenience, you can contact our store directly at firstname.lastname@example.org or 403-287-8549 ext. 4. We are unable to add additional items to your order after it has been placed. To return any item(s), simply bring your items along with the order receipt to our store location. Please refer to Concept-1's current return policy for details.
DAMAGES / SHORTAGES
Although very infrequent, if your order is missing a product, or if you receive a damaged item or damaged package it must be reported to the shipping company immediately, and to Concept One Inc. immediately. YOU MUST NOTIFY US WITHIN 24hrs OF RECEIVING YOUR PACKAGE.
This will allow us to remedy the problem for you by submitting a damages claim.
You must take clear photos of the product and packaging and email them to Concept One Inc.
You must keep all packaging materials, boxes, paper, bubble wrap etc.
RETURNS ARE ACCEPTED WITHIN 15 DAYS OF PURCHASE DATE. The purchase date is printed on your receipt.
If there is a problem with any of your products please contact us immediately.
If you need to return a product please call first to obtain a return authorization number (RAN). We will not accept any returns under any circumstances without a RAN.
After obtaining a RAN, your return must be shipping back securely packaged in a box labeled on the outside “CANADIAN PRODUCT RETURN – RAN # ___”. Return shipping costs are the responsibility of the customer.
All returned products will be charged a 20% restocking fee, and $5.00 - $10.00 reboxing fee when applicable. No exceptions. Shipping costs are not refundable under any circumstance.
THE FOLLOWING PRODUCTS ARE NOT RETURNABLE :
Special Order Items.
Electrical Items of any kind.
Items on sale, or discounted products.
Fiberglass parts. Carbon Fiber Parts.
Body parts : Example : bumpers, hoods, side skirts, fenders.
Parts that have been installed.
Concept One Inc. supports warranties offered by a product’s manufacturer, assuming the following conditions :
Warranties never include reimbursement for labor time, damage to other components, travel time, or shipping cost.
Warranties are only valid to the original purchaser of the product, with original copy of the invoice supplied upon purchase.
We do not offer warranty of any sort for items purchased on sale. Only items purchased at regular price quality for warranty.